Implementing a new computer-based information processing system
The Case for this module centers on an organization implementing a new computer-based information processing system. Thousands of organizations go through the same kind of process every day—you yourself may have been involved in one or more such “technology transformations.” Despite this body of experience; the advice of thousands of consultants, researchers, and computer gurus; and the leverage of multibillion-dollar corporations such as Microsoft, Google, and Oracle; a large proportion of these transformations fail to achieve their goals or result in more complications than they seem to be worth. Why is this, and can applying a socio-technical perspective improve the odds of success?
Start by familiarizing yourself with the socio-technical idea and vocabulary; good sources include those listed below. Although some references are more than five years old, they include a classical approach to the STS theory.
Association of Information Systems. (n.d.). Socio-technical theory. Retrieved from http://www.fsc.yorku.ca/york/istheory/wiki/index.php/Socio-technical_theory
ComputingCases.org. (2011). Why a Socio-Technical system? Retrieved from http://computingcases.org/general_tools/sia/socio_tech_system.html
Scacchi, W. (2003). Socio-Technical-Design.pdf. Institute for Software Research, Univ. of Wisconsin.
Once you are familiar with socio-technical terms, read the following case study:
Painter, B. (2004). Socio-Technical Design of Knowledge Work: A Case Study
After reading and thinking about the case in relation to the other readings, write a short paper on the following topic:
Which was more important in shaping the final outcome in Painter’s case study—the organization’s technical system or its social system? Why?
Describe what you see as the critical elements of both the technical system and the social system, and how they interacted over the course of the implementation. Identify what you see as the key turning points in the process, and how the resolution reflected the influence and function of each system.
Case Assignment Expectations
Reflect on your description and analysis (and perhaps adjust it accordingly), ensuring that you integrate insight and learning from various sources. Remember that these Cases require at least five academically relevant in-text citations and full references. Also, be sure to use enough concurrent discussion so that the purpose of each citation is apparent to the reader. (Note that the paper is incomplete without five academically relevant references. Articles from sources such as CIO and HBR are acceptable. You may also use military/corporate references, but they do not count as one of the required five sources.)
You will be assessed on the appropriateness and completeness of the detail you provide, your use of citations and references, and your intellectual insight into topically important issues.
Your paper should be four or more double-spaced pages. The issue in Case papers is not brevity but insight and completeness in dealing with the topic(s).
Use correct grammar, spelling and vocabulary. Also, check your paper for missing or inappropriately used words. When in doubt, check the dictionary and not “spell-check.” It is also strongly suggested that you ask a trusted colleague to review and edit each of your papers. Since your professional reports at work will be expected to be grammatically correct without substantial errors, your graduate MSITM papers should meet the same expectations.
General Case and SLP Paper Writing Guidelines
Richards, M., & Myers, K. (2011). Paper Writing Guidelines For Your Consideration
Note: Do not use any government/military classified or corporate-sensitive information in writing TUI papers or in any Threaded Discussions.
………………….Answer preview……………………………..
New computer based centers undergoes many technical transformations processes. According to Cacchi (2011), thousands of these organizations go through the same kind of processes. Research shows that, many such organizations fail to achieve these transformations in large proportion…………….
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