Quality of service

Section 1.

1. Based on your reading, discuss how each of the following are major

factors that affect EMS services: personnel, call volume, time on call,

level of service, quality of service and response time. THEN, explain

cost vs outcome.

2. Based on your reading, define each item AND how it affects ems service: capitated contract, fixed costs, line item budgeting, UHU, zero-based budgeting, program based budgeting.

Section 2

15 points

1. Based on your readings, describe the historical development of, and programs administered by, the Centers for Medicare and Medicaid Services.

2. Describe how fiscal planning affects EACH of the 14 attributes of an EMS system.

Mandatory

25 points

Define AND discuss the following terms as they apply to EMS:

1. Gross costs

2. Net Costs

3. Profit Margin

4. Overhead

5. Capital Expenditures

6. For Profit vs Non-Profit

7. Accounts Payable

8. Accounts Receivable

………………..Answer preview……………

EMS is an abbreviation for Emergency Medical Support. It derives its name from its primary purpose of responding and providing emergency medical support in situations that could threaten human life. It involves transportation and treatment of persons who require urgent care. Situations that could require EMS include fire incidents, droughts, accidents and other calamities. In a typical EMS system…………………………….

APA

892 words