What statement is associated with total quality management

What statement is associated with total quality management? (Points : 1)

Management has a duty to ensure that the law offices focus on quality.
Quality services involve only the attorneys.
Quality is based on the firm’s perception.
The law office should focus on constant improvement.
a and d

Question 2. 2. For a total quality management program to be effective, the firm must be willing to ____________. (Points : 1)

listen to clients and make necessary changes to meet changing client needs
talk to the clients and tell them what services they need
talk to the clients and tell them what services the firm is going to provide
a and b
none of the above

Question 3. 3. Financial management of a law firm includes ________________. (Points : 1)

budgeting
timekeeping and billing
purchasing
tracking firm assets
all of the above

Question 4. 4. When an employer hires an employee without sufficiently checking the employee’s background, and the employee subsequently harms someone or something in a manner that could have been discovered by a background check, it is called ______________. (Points : 1)

negligence
mistaken hiring
negligent hiring
all of the above
none of the above

Question 5. 5. The law that allows eligible employees up to 12 weeks of unpaid leave is called the ____________. (Points : 1)

Civil Rights Act of 1964
Fair Labor Standards Act
Equal Pay Act of 1963
Family and Medical Leave Act
Americans with Disabilities Act

Question 6. 6. A general, enduring statement of the intent or purpose of the law practice is called a ______________. (Points : 1)

principle
mission statement
planning statement
leadership plan
strategic policy

Question 7. 7. Staff manuals are needed more in larger law offices than in smaller law offices. (Points : 1)

True
False

Question 8. 8. The purpose of a disaster recovery plan is to plan and prepare how to rebuild and recover from a total disaster. (Points : 1)

True
False

Question 9. 9. Technology has had little effect on how legal professionals practice law. (Points : 1)

True
False

Question 10. 10. Litigation support software tracks, organizes, and manages appointments and deadlines. (Points : 1)

True
False

………….Answer preview…………

What statement is associated with total quality management? (Points : 1)

a and d

Question 2. 2. For a total quality management program to be effective, the firm must be willing to ____________. (Points : 1)

listen to clients and make necessary changes to meet changing client needs………………..

APA

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