Total Quality Management (TQM) has an important role in any company; with the implementation of this program

ASSIGNMENT OVERVIEW

Total Quality Management (TQM) has an important role in any company; with the implementation of this program, companies can continuously improve their performance. Thus, organizations will be able to considerably meet their internal and external clients’ needs in terms of services and product quality, and develop an efficient and profitable business. The paper below analyzes how this concept was implemented by British Airways, since it is among the first companies to implement such a program.

Anca MADAR, Implementation of total quality management Case study: British Airways, Bulletin of the Transilvania University of Braşov Series V: Economic Sciences • Vol. 8 (57) No. 1 – 2015, Retrieved from http://webbut.unitbv.ro/BU2015/Series%20V/BULETIN%20I%20PDF/16_Madar_A.pdf

CASE ASSIGNMENT

Identify the quality problems for British Airways.

Summarize the implementation of TQM by British Airways and the outcomes.

Provide suggestions to improve implementation and results.

Comment on how effective it would be if British Airways employed Six Sigma techniques.

…………………………………..Answer preview…………………………………..

British Airways serves the people of the United Kingdom in various ways. These are carrying letters, passengers as well as cargo to and from different parts of the world while being able to serve the six different continents. It is a national carrier that has been able to increase the number of destinations to more than 500 of these that are served in the process…………………………………..

APA

1616 words

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