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Project – Delivering Happiness at Zappos

Project – Delivering Happiness at Zappos

Zappos.com is an online shoe and apparel shop currently based in Henderson, Nevada. In 2009, it was acquired by Amazon. It has been honored as a Fortune Best Companies to Work For and received other awards. Founder Tony Hsieh places great emphasis on company culture and core values. Managers are required to spend 10-20% of their working hours “goofing off” with employees outside of the office. “Delivering Happiness” is a core concept of the company as well as the name of Hsieh’s book.

Conduct academic research and prepare a 2 page introductory report in APA format on management style and motivation methods leading to employee satisfaction and outstanding customer service at Zappos




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Zappos.com is among the most successful companies in the world. It is known world over for the services it deals with. Zappo.com has become a household name and there are many things that can be seen from the way this company performs its operations. The lessons that can be gotten are with regard to management style…….


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