You learned about resolving conflict and dealing with difficult people
In this chapter, you learned about resolving conflict and dealing with difficult people. Read the case at the end of the chapter titled Closing case- Not What the Doctor Ordered on pages 301-302 and respond to the following questions:
You are a new nurse in a hospital who is preparing to assist in the operating room. You observe the primary surgeon scrubbing for the surgery and just before he enters the OR, he stops to sign some papers. How would you approach the surgeon?
You are a doctor in a reputable hospital and work with a physician who you regard as incompetent in many areas. Do you speak to the doctor directly or opt to speak to your boss? What are the advantages and disadvantages of each approach?
Requirements: answer both questions full
Answer preview to you learned about resolving conflict and dealing with difficult people
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