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Discuss a potential solutions utilizing the six step method

Discuss a potential solutions utilizing the six step method

Review the six ingrediants necessary to develop a quality service system that were presented in Chapter 3. (attachment with chapter 3 powerpoint) Assume you are the manager of a hotel property where guests must frequently wait in line to check into the hotel.  Discuss a potential solutions utilizing the six step method discussed in this chapter.

 

 

 

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Assume you are the manager of a hotel property where guests must frequently wait in line to check into the hotel.  Discuss a potential solution utilizing the six step method for quality service system

            The hotel manager must ensure that the staffs consistently deliver quality services for its guests. The hotel employees are supposed to address the expectations of the guests in a timely manner such that they do not need to wait in a line to check in the hotel. The employee to guest ratio should be increased such that the guests are attended….

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