Designing, Improving, and Implementing Processes for McDonald’s

Part 1********************** (Responses Should Run 3 Pages in Length)

Q#1 Discover and describe at least three key performance indicators (KPI) for the suggested process change that must be continuously measured to ensure success.

KPI#1

KPI#2

KPI#3

Q#2 Conduct research to compare and contrast Six Sigma, the Balanced Scorecard, and ISO9000/9001 as different methods of preparing performance and completion metrics. Metrics are performance markers, utilized at different intervals during the process timeline, to measure adherence to schedule and attainment of goals.

Q#13 Recommend one of the three methods evaluated in question #12 as the best one for your change process. Be sure to thoroughly support and defend your recommendation.

***************Part 2ASSIGNMENT (With Diagram Responses Should Run 2 Pages)

Q#14– Produce an outline or a flowchart describing the entire change management plan.

Q#15– Provide a complete summary of the entire plan (Units 1, 2, 3, 4 & 5). Response to this question should run between ¾ and 1 1/2 pages in length.

…………….Answer Preview………………

KPI#1- Supply Chain Matrix

Under the supply chain matrix, I would be able to look at the time of deliveries that are made to the company as well as the state the deliveries are in. when most of the supplies are made with damages, it is clear that the change in the delivery process was not effective and did not help as it would have been intended…..

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