Shoe, Shop, Shine, your online designer shoe outlet, has beed doing great business without a problem – until today
Shoe, Shop, Shine, your online designer shoe outlet, has beed doing great business without a problem – until today. The problem comes by way of this e-mail message from Katie Samson:
On October 14, i ordered a pair of Versace Palazzo Suletto Heel Pumps you listed as being a special buy. I ordered them and charged them to my VISA. The total including shipping charges, came to $872. When they arrived i found that they were not what i thought what they were. Your picture of them was deceiving. Thus i am returning them and ask that you refund my money. The shoes have not been used.
You cannot give Katie her money back. The shoes were on sale, discounted 40%. Shoe, Shop, Shine’s policy is that no merchandise bought on sale can be returned. It is a fair policy— fair to your costumers and fair to your company, if the company had to allow for the cost of returns, it could not offer goods as its low sale prices. The customers would have to pay more.
Your Task: Write an e-mail letter message to Ms. Katie Samson denying her claim.
………………Answer Preview………………..
Dear Ms. Katei Samson
First is to highly thank you for choosing to shop for your shoes from shoe shop shine. It is our great honor at the company to make sure that we provide you with the best possible shoes at very competitive prices. This is what has made us to be able to increase our operations hence being able to serve even more of our customers. We value our customers very much because we know they are directly responsible for the success that we get in our operations. I am very sorry to learn of your complain and it is my wish to see to it that it is solved in the best manner.
It is our company policy to see to it that we do not receive any mechanize that has already been sold. This is a strategy that…
APA
360 words
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