Case Study 3: Zappos: Delivering Customer Satisfaction

Delivering Customer Satisfaction

Case Study 3: Zappos: Delivering Customer Satisfaction
Analyze the manner in which Zappos’ leadership has fostered a culture of ethicalness in the company. Suggest two (2) actions that other companies can take in order to mimic this culture.
Determine the major impacts that Zappos’ leadership and ethical practices philosophy have had on its stakeholders.
Examine three (3) of the ethical challenges that Zappos faces. Recommend three (3) actions that Zappos’ leadership should take in order to address these ethical challenges.
Evaluate the effectiveness of the core values in relation to developing a culture of ethicalness. Determine the manner in which the core values support the stakeholder’s perspective.
Analyze the major ethical challenges that Zappos has faced. Determine whether or not you would have resolved these challenges differently than Zappos’ management. Provide a rationale for your response.
Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other similar Websites do not qualify as academic resources.
Formatting Requirements:

Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format.

Include a cover page containing the title of the assignment. The cover page and the reference page are not included in the required assignment page length.

Write clearly and concisely about issues in ethics and advocacy for HR professionals using correct grammar and mechanics.

Use technology and information resources to research issues in business ethics and advocacy for HR professionals.

Just a little more information…

There should be four to six pages (not including the title page and reference page). Thanks for your assistance.

……………………………..Answer preview……………………..

The leadership of Zappos organization is well structured and organized in a manner that it outlines the duties and responsibilities of each leader. With the structure, each leader has a responsibility to ensure that they operate and act with the code of conduct of leadership. The leadership ensures the welfare of its employees is catered for so that to make a conducive environment for them to work. Zappos leaders portray…………………………………….

APA

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