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Airline customer satisfaction ratings

airline customer satisfaction ratings

Use the Internet to research airline customer satisfaction ratings

From the internet , determine the key reasons why Southwest Airlines has such high customer satisfaction ratings in comparison with other airlines. Provide two (2) examples that illustrate instances of customer satisfaction to support your position.






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Airline customer satisfaction ratings are never high because of fare increments and other factors that only the management of specific airlines can explain. Southwest airlines has however continued to perform highly in this rating mainly due to who customers perceive it. One key reason for this is the lack of mergers. The airline has never had any major merger with another airline. The problem with mergers is that they involve…


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