You have assumed a new role in customer service at United Booksellers.
You have assumed a new role in customer service at United Booksellers. The organization has been heralded for its high-quality service and friendly atmosphere. The facilities are nice, and efficiency and helpfulness of the employees are notable. Each store has its own coffee shop where patrons can relate and read. The organization employs 3,000 people and provides extensive customer service training before employees are allowed to interact with customers.
Answer the following question in your paper:
1. Are there any indicators of United Booksellers’ service culture? If so, what are they?
2. As an employee of United Booksellers, in what way do you feel that you could contribute to the organizational culture?
3. If you were a customer what kind of service would you expect to receive at United Bookseller? Why?
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