Best Pratices

Imagine that you have been in a management position for a few years and received a promotion to become an upper-level manager. Prior to receiving this promotion you managed a team that overcame conflict, but still needs some work.

In a 2 page paper, what conflict resolution advice would you give to the person who will be replacing you (minimum of 5 pieces of advice)? Use proper spelling, grammar, and punctuation. Cite your sources for your pieces of advice. APA format

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The first step to resolving conflict as the manager would be to listen to the employee’s issues. In order to understand the nature of the conflict and the reasons behind the conflict, you are expected to first listen. When listening, avoid interrupting or siding with any of the employees. Listening will also help you come up with a solution that will be fair to both sides. Active listening includes showing……

APA

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