The relationship between policy and our case processing systems is a complicated one.
The relationship between policy and our case processing systems is a complicated one. People view the relationship quite differently. We are currently in the process of building our new Quality Review Case Processing System (QRCPS). Write a position paper that addresses the concerns below. As you weigh your opinion of policy, systems, and automation, please include examples to support your position.
Should policy inform the system, or should system functionality inform policy?
Should we utilize automation to improve adherence to policy?
Is policy too complicated to have quality review automated (e.g., does a case require human judgment)?
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