Importance of front office
amfo621-assess-1-sem-2-2016-1-1
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The front office is identified as the face of the hotel irrespective of its rating thus not only bears the responsibility to make sure guest’s request are taken care of but also the fulfillment of their needs. The capability to achieve a better coordination between the hotel and the guest can only be accomplished through the front office. The crucial nature of the department is depicted through its capabilities as it builds the first impression with the guest. Despite this, the guest will rely on the department during his or her stay for service, information and any other assistance when needed. Thus, the department has mandated the duty of enhancing guest services through the development of essential services directed towards the capability to meet the guest’s needs. Therefore, prime responsibility has been bestowed upon the front office staffs to boost revenue collection through upselling of…
APA
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